Contact HAPPY STAFF SHOP: Order Changes, Worldwide Shipping, and Support!

How can I contact HAPPY STAFF SHOP?

Reaching out to us is as easy as pie! You can shoot us an email at info@happystaffshop.com or our alternative address happystaffshop@gmail.com. Our enthusiastic customer service team is ready and excited to assist you with any questions or needs you might have. Whether it’s a query about our products, shipping, or anything else, we’re just an email away!

Do you ship worldwide?

Absolutely! We are thrilled to offer worldwide shipping, bringing the joy of HAPPY STAFF SHOP straight to your doorstep, no matter where you are on this beautiful planet!

Where do you ship from?

Our products are shipped directly from the vibrant UK, ensuring that your orders come packed with care, style, and a dose of British charm!

Can I change or cancel my order?

We believe in acting swiftly! To change or cancel your order, just let us know within 12 hours of ordering. After that window closes, we can't make changes to your order, but no worries—you can return it for a full refund once it arrives!

What payment methods do you accept?

At HAPPY STAFF SHOP, we make payments a breeze! We accept all major credit cards including VISA, Mastercard, AMEX, as well as PayPal payments. Choose what’s most convenient for you!

When will my order be processed?

Your orders are our priority! All items are carefully handled and shipped out from our dedicated warehouse. While the excitement can sometimes lead to longer processing times during holidays and sales, we typically get your orders processed between Monday and Friday within 1-3 business days—and shipped out the very next day! Do note that we take a little breather on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 days to arrive.

 

What if I don't receive my order?

In the rare event that you don’t receive your order within 7 days post-shipping, don't fret! You can easily request a full refund. We’re here to ensure your shopping experience remains joyful.

Will I be charged customs and taxes?

Please note that prices on our site are displayed tax-free in GBP, which means additional duties and taxes may apply when your order reaches its final destination. The fees are determined by your local customs office, and you are responsible for covering these costs. Just keep in mind that delays can occasionally occur in the customs department in your country—feel free to reach out to your local customs office for further details!

How do I return an item?

To initiate a return, simply contact us at happystaffshop@gmail.com. We're here to guide you through the process smoothly!

What if the item(s) I received are defective/incorrect/damaged?

If you happen to receive any merchandise that is incorrect, missing, or defective—fear not! Reach out to us while including your order number, photographs of the item(s), and any relevant references. We promise to resolve your case as quickly as possible!

When will I receive my refund?

All refunds are processed promptly to your original payment method. If you used a credit or debit card, expect the refund to be sent to your bank within 7-10 business days after we’ve received the return or cancellation request. For specific inquiries regarding your credit, just contact your card-issuing bank. If you've been waiting without seeing the credit in your account, here's a tip: it's wise to check with your bank or credit card company, as it may take them a little time to process the refund.